Email support@trimfitnessapp.com. Include your phone model and what you were doing when it went wrong; a screenshot helps.
TRIM reads Health Connect (Android) or Apple Health (iOS) when it opens and when you pull to refresh. If a number looks stale, open the app again. If TRIM has no steps at all, check that it has permission: Settings → Health Connect in TRIM, or your phone's Health settings.
Android stops showing the permission sheet after it has been dismissed a couple of times. Open Health Connect from your phone's settings, find TRIM under App permissions, and grant what you want there.
Yes — every exercise in a session has a Swap button. The alternatives train the same muscle group, show what equipment they need, and mark anything you already did earlier in the session.
Plus and Premium are billed by the App Store or Google Play. Cancel or request a refund in the store's subscription settings; we cannot see your card and cannot refund from our side.
See Delete your account. To get a copy of your data, email us.